Refund Policy

Our commitment to your satisfaction

Last updated: September 16, 2026

Our Satisfaction Guarantee

At Mopstar Cleaning, we are committed to delivering exceptional cleaning services. If you are not completely satisfied with our service, we will work to make it right.

Quality Assurance

We provide a 24-hour quality check window after service completion
If you notice any issues, please contact us within 24 hours
We will return to re-clean any areas that do not meet our standards
We stand behind our work and take customer satisfaction seriously

Refund Process

Refunds are issued at our discretion after reviewing the quality issue
We will assess the situation and offer a re-clean or partial refund
Refunds are processed to the original payment method
Please allow 5-10 business days for the refund to reflect

Cancellations

Cancellations made within 24 hours of scheduled service may incur a fee
No-shows are subject to a cancellation fee
We understand emergencies happen — please contact us to discuss

Contact Us

If you have any questions about our Refund Policy, please contact us:

Mopstar Cleaning

8 Hardy Avenue, Riverwood NSW 2210

+61 423 595 272

info@mopstarcleaning.com

Link the phone as tel:+61423595272 and the email as mailto:info@mopstarcleaning.com